Home Account Issues

Account Issues

Anthony S
By Anthony S
3 articles

Change Password

If you need to change your password details on your Vocal Views profile, please follow this short and easy tutorial. Step 1: Please navigate to Live.vocalviews.com and sign in. You will see these icons in the top right-hand corner: You will need to click on your name. Please see where it is arrowed. You will see a drop down box showing settings. Click on ‘Account Settings’: Step 2: Now you’re in your account settings. Here, you will see your personal information like… -        Name -        D.O.B -        Phone Number -        Photo You will also see where your password is: You can see that it says ‘ENTER YOUR PASSWORD TO CHANGE’. You will need to physically enter your current password in to the text box field provided. Step 3: Once you’ve put your current password in, the system will take about 2-3 seconds to generate a new screen. This will be your new password screen. Remember to follow the steps regarding your new password. The ticks will turn blue once you’ve hit those criteria. If they are red, it means you need to add to it until they turn blue. As you can see, the password has an uppercase letter and a digit but it’s missing a special symbol and the number of characters. Here’s what it looks like once you’ve hit all of them. Step 4: Put your new password in again in to the other box as confirmation. Make sure they fully match. If not, you’ll see this message: Once you’ve entered the right password, you can click the big blue ‘CHANGE’ button. You will see this box pop up: Click OK and you’re all done! You have successfully changed your password on Live. You can now log out and try again. If you’re still struggling, please contact support@vocalviews.com and we will assist you as soon as we are available to.

Anthony S By Anthony S
Last updated on May 17, 2023

How to access the link & join your Focus Group/In-depth Interview

Hello! Suppose you have been recruited to one of our Vocal Views (Online) studies. You’ll be receiving a link to access your interview. Step 1: Go to your emails. You should see an email with the subject that looks something like this… Please see below. Step 2: Click into this email. It should look something like this… In this email, you will find the name of the study you’re participating in and the date/time you are scheduled for. The link for your interview is found in the body of this email. It’s highlighted in purple. When you click this link, it will navigate you automatically to live.vocalviews.com. If the link is not showing as a hyperlink/clickable. Simply copy and paste it into your browser. Please note: You MUST use Google Chrome Grinning face with smiling eyes Step 3: Now, you should be at live.vocalviews.com. You should see this screen… Please see below… When you’re directed here, you’ll need to go back to your confirmation email in order to retrieve the password. Here it is… Please see below. You need to enter this password into the box provided on Live. You should see a screen asking you to enter a display name. It will look like this… As a respondent, you will still need to keep your surname private for GDPR. We recommend putting your First Name and then the initial of your Last Name. Then, press continue! Grinning face with smiling eyes Step 4: Once you’ve pressed continue, you will be in the waiting room. You might see this sign pop up for a few seconds, this is just a loading screen JUST before you enter the waiting room. Please see below. You may also see this message in the top left-hand corner. This is a reminder so that you can understand our processes. Your incentive may be affected if you leave the interview. When the interview has been opened, you will see a Tech Check screen come up. This will look like this. You will need to complete this before you enter the interview. This is so there are no visual, sound or connection issues. Once you click continue, you will see this screen pop up… The purple ticks that you can see means that your connections are all great. You will need to check if any of them are amber/red. Maybe you need to reconnect to the internet, or maybe you are in the wrong browser. It is imperative that you check these things before entering the room. If you’d like to change the camera (Maybe you want your video coming from your webcam rather than your laptop camera), please click on the drop-down box underneath CAMERA. If you’d like to change where the sound comes from (Maybe you have headphones connected to your desktop that you’d prefer to listen/speak in to), please click on the drop-down box underneath MICROPHONE. Step 5: Once you are ready and your tech check has confirmed to be OK, please click ‘Done’. This will bring you into the interview! Grinning face with smiling eyes You will find your camera in the top left corner. If you wish to turn off your camera and/or microphone. You will see these icons at the bottom of your screen. The left icon represents the microphone and if you’d like to mute/unmute yourself. The right icon represents the camera and if you’d like to turn it off/on. If, for some reason, your connection drops. Simply click on the settings icon (SHOWN BELOW). This will bring you back to the Tech Check screen, and you’ll be able to see what it is that is lacking. Just like this… Just like that, you are ready for your interview! You’ve gone all the way from receiving the link in your confirmation email to being present in attendance for your interview. Looks good to us here at Vocal Views! If you have any other queries, please contact support@vocalviews.com OR visit our FAQ page.

Anthony S By Anthony S
Last updated on May 17, 2023

How to cancel your application to a project.

Vocalites! You’ve been invited to a project… You’ve applied to said project and… Oh no ☹ something has come up, and you know you won’t be available for those dates anymore! Please continue reading to find out how to easily rectify this! Let’s say you’ve just applied for a project. This pop-up box will show up, reminding you that your application is still pending rather than confirmed, until you’ve been hired. The client will see your application in their notification updates. They will review your answers and see if you meet the criteria. If they do, they will hire you, or you will be contacted by a recruiter etc. The photo above shows what it looks like when you have been invited to participate in a project. All you have to do is click on the bell-shaped icon and your notification box will pop up! Once you’ve applied and answered the screener questions. Please direct yourself to the ‘My interviews’ icon in the top right corner. It is highlighted in the image below. You will be directed to a page that shows you… -        Invitations -        Applications -        Upcoming -        Completed -        Cancelled You’ll want to click on applications. Anything you’ve applied for will show up here. Please select the project you’d like to cancel your application for. You’ll see this screen show up… As you can see, there is a big red button that says ‘Cancel application’. Click on this if you wish to proceed with the cancellation. Of course, it will ask you whether you’re sure or not. Last chance here, folks! When you press YES, it may take a couple of seconds. The page will then refresh itself and it’ll present itself with the APPLY purple button, as if the application never happened. There we go! We hope this has helped. If you need any more assistance with cancelling an application, please contact us at support@vocalviews.com. Take care! Team VV 😊

Anthony S By Anthony S
Last updated on May 17, 2023